1. Booking & Payment Process

• Deposit: To confirm your reservation, a deposit of 25% of the total amount is required.
• Payment: The remaining balance (75%) must be paid in full no later than 5 days before the scheduled arrival date.

2. Cancellation Policy

• Full Refund: A full refund of the deposit will be provided if the cancellation is made at least 20 days prior to arrival. (Any bank transfer fees are the customer’s responsibility.)
• No Refund: For cancellations made less than 20 days in advance, the deposit is non-refundable.
• No-show: In the event of a no-show, 100% of the total cost of the stay will be charged.
• Early Departure: If you depart before the agreed-upon date, you may be charged for the entire reservation.

· Cancellations or changes to reservations (provided that changes are possible and subject to availability) must be made in writing via email or by contacting us.

· For reservations made through third-party platforms (e.g., Booking, Airbnb), the terms and conditions of the respective platform apply.

• 3. Check-in and Check-out Times

• Check-in: Check-in begins at 3:00 PM.
• Check-out: Guests must check out and return their keys by 11:00 a.m. at the latest.

4. Accommodation Policies & Restrictions

• Smoking: Smoking is strictly prohibited indoors.
• Quiet Hours: Please keep the noise down between 3:00 PM and 5:30 PM and 11:00 PM and 7:00 AM.
• Damage: Guests are responsible for any damage caused to the property or the building during their stay.

5. Taxes & Fees

• The listed prices include the Climate Crisis Resilience Fee (formerly the Accommodation Tax).